Before washing, always look at the care label and carefully follow the instructions. Most good quality detergents, washing machines and fabrics are manufactured to ensure that when the stated instructions are adhered to and the garment is washed according to the said temperature and dried as per the procedures mentioned; they will wash well and look good after each wash.
The following points should be used as guidelines for all garments:
Before washing, close all zips, undo buttons, check pockets for loose or sharp objects, flatten out collars and cuffs.
Always refer to the Label before washing.
Always check to ensure the Washing Machine is not overloaded.
Use a good quality detergent and ensure that the right amount of detergent is used.
Owing to the numerous processes and techniques used for printing on garments, we strongly recommend that a single garment is printed on, then washed and tested to ensure it meets your requirements before bulk printing.
We hope your shopping experience with us exceeds your expectation and that you will be delighted with your purchase.
Unfortunately garments that are individually personalised are not eligible for exchange or refund if the item does not fit
Please check our size guide if you are not sure on your size
We advise trying on a colleagues garment first before you order your own or check your measurements. The listed measurements are based on a to fit size, so there is always room of about an inch either side to allow for comfort
The Hooded Sweatshirts and Fleece jackets that we use are a good size and a Unisex Fit, so please keep this in mind when ordering
Should you need to return or exchange a garment that is not personalised, please contact us by email to request a return. You then have 14 days from the date you receive the item to return it to us
If a garment is faulty we will ask for it to be returned for inspection or send us an email with photographic evidence
Please return to:
Rocket Embroidery Ltd
UNIT 14 GERARDS PARK
Should a replacement for a faulty garment be offered, it will only be replaced with the same size as the faulty garment