Returns Policy

We hope your shopping experience with us exceeds your expectation and that you will be delighted with your purchase.

Unfortunately garments that are individually personalised are not eligible for exchange or refund if the item does not fit

Please check our size guide if you are not sure on your size 

We advise trying on a colleagues garment first before you order your own or check your measurements. The listed measurements are based on a to fit size, so there is always room of about an inch either side to allow for comfort

The Hooded Sweatshirts and Fleece jackets that we use are a good size and a Unisex Fit, so please keep this in mind when ordering

Should you need to return or exchange a garment that is not personalised, please contact us by email to request a return.  You then have 14 days from the date you receive the item to return it to us

If a garment is faulty we will ask for it to be returned for inspection or send us an email with photographic evidence

Please return to:
Rocket Embroidery Ltd
UNIT 14 GERARDS PARK
COLLEGE STREET
ST HELENS
MERSEYSIDE
WA10 1FZ

Email: customuniformsuk@gmail.com

Should a replacement for a faulty garment be offered, it will only be replaced with the same size as the faulty garment