Terms & Conditions
These terms and conditions will apply to all agreements between Custom Uniforms and their clients.
Custom Uniforms agrees to complete the requirements of the client as per the details provided by the client to Custom Uniforms and recorded as a hard copy between the 2 parties.
The bill must be fully paid on online orders unless stated otherwise. The exception will only be made if you have an online account with us
Possession of the products by the clients will not be completed until the full bill has been paid by the client.
If the customer would like to change their design, Custom Uniforms need to be informed in writing via Email for this to be possible. Additional setup fees may apply. This may also impact the turnaround time for the order and Custom Uniforms reserve the right to change the estimated Delivery Date.
Custom Uniforms reserves the right to the final decision on whether goods can be returned & refunded. All personalised items cannot be returned, this includes all garments that have a custom design requested by the client (Embroidery & Printing)
These terms and conditions apply on all orders, this includes both repeat orders and new orders from clients.
For the avoidance of doubt if these should be any dispute under these terms and conditions or the contract between Custom Uniforms and the customer then such dispute shall be dealt with under English law
Custom Uniforms points out that these terms and conditions do not in any way remove, restrict, hinder or take away from the customer any of their statutory rights.
Email discount codes cannot be applied to existing deals such as bundle deals or reduced products.
Discount code usage is applied at the sole discretion of Custom Uniforms
Please note that colour samples shown may not exactly match the colours on the actual garments. Also, for exact sizing, please check the sizing guide. Please contact us if you have any queries.
Products specified as no VAT may have additional terms which qualify customers for no VAT, an example is safety footwear, individual purchases not for employees (subject to safety rating) will qualify for no VAT however purchases for employees will require the addition of VAT. It is the responsibility of the customer to make their use known to Custom Uniforms if subject to VAT charges as individual use will be presumed, unless told otherwise.
Custom Uniforms withhold the right to refuse orders, at their sole discretion, for (but not limited to):
(a) Offensive words and slogans
(b) Offensive graphics and icons
(a) copyrighted material
(b) copyrighted images or phrases
Custom Uniforms Returns Policy
You may return any non personalised product within 28 days of delivery providing it is in the original packaging and suitable for resale. We will also pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty. Returns can take up to 20 working days to be processed. This does not include any products that are clearance on leftover stock.Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
Goods that have been embroidered or printed unless there is a fault on the garment.
Goods that have been assembled in line with your requirements.
Goods that have been specially procured in line with your requirements and are personalisedThis does not affect your statutory rights.In the event of goods arriving with production or manufacturing errors Custom Uniforms reserves the rights to correct this prior to offering a refund.